This note is to express my deepest appreciation in allowing me to attend the Inner Negotiation Workshop and the MMS Institute. To say that those two days had a monumental impact upon my entire outlook would be a gross understatement. I was able to accomplish the following: 1) Reach deeply embedded pain, anger and anguish and release it. 2) Gain a new level of peace and serenity by becoming free from the bondage of my past; 3) Discovered that there is joy and fulfillment to be had if I want it. These accomplishments were made possible by the coaching, love, and support I received from Lynn, Cherie and other participants. Without these people and this process, I could not have reached this new and wonderful place in my life.
– Bob Ward , GTE
I wanted to take this opportunity to express my appreciation for the Employee Owned Change Program that you introduced to my Branch Contact Center organization. As you know, we accomplished two key objectives. First, we discovered that our employees are passionate about customer service and have answers to many of the business problems facing us today. Second, the survey results gave my management team a tactical plan with specific areas of focus and overall direction. The results have been immediate, positive, and have created a healthier and more productive work environment.
– David Sorg,
Regional Manager , California