An organization is a group of people who share a similar vision, mission, and goals. Sometimes it appears as if individuals do their job, yet lack the cohesiveness, alignment and communication skills necessary to cause the desired results.
In the MMS Corporate Processes and Programs, we help business leaders articulate their visions, missions, and goals. We assist teams in aligning their energies toward the desired outcomes. We support initiatives and present courses to augment perceived gaps in the big picture. We act as change agents, ensuring that the culture change is effective, efficient and endures over time. We have conducted these programs in Silicon Valley supporting the ‘People Integration’ in both mergers and acquisitions.
The MMS Worldwide Institute, BV is a value-driven organization which operates on a multi-disciplinary, multi-platform, non-denominational context. It is one of the only international organizations that works with all facts of the individual, including the mind, feelings, being, intellect, intuition, interpersonal and financial aspects. MMS inspires and guides people to discover their authentic selves, to connect with and respect others and their choices, while also living and working in a productive, focused, harmonious, and respectful manner.
MMS combines many seemingly paradoxical elements such as the practical and metaphysical, rational and intuitive, strategic and systemic, simple and profound. Through anchored visioning, encouragement to align with one’s inner compass, supportive confrontation, and structured accountability, the results produced are genuinely profound. MMS honors the core values of integrity, honesty, respect, authenticity, collaboration, trust, willingness, choice, alignment, quality, open communication, responsibility, community, and accountability. We encourage these principles, we teach others how to embody them, and we do our best to live by example each and every day in both our personal and professional practices.
Custom Corporate Processes and Programs Include:
Corporate Processes (Process Facilitation)
Using the MMS facilitation model, customer service and team-building sessions move individuals and groups to consensus in a supportive, non-judgmental atmosphere.
• Employee Owned Change™
• Customer Satisfaction
Employee Owned Change™
The most popular MMS Corporate Process, this program creates a blueprint that represents “The Voice of the People” that can be used effectively to manage the change process. Employee’s buy-in to the process because they are involved, heard, and their suggestions are taken into consideration before the changes are engineered. With data gathering, synthesis, feedback and collaborative design, we make participative management a reality. EOC™ is a powerful program and a dynamic tool that supports integrated change efforts at all levels of the organization.
A group of people who work together are not a team. Teamwork defined as a collection of people who must rely on group collaboration if the desired outcome is to be achieved. Teamwork is the critical difference between success and all the reasons that explain what happened. The undeniable core is respect, without it, a team cannot be created. Building teams is a process that requires trust. The purpose of the MMS Team Building Process is to build a cohesive team unit so that co-workers work together in a spirit of cooperation, collaboration and ownership. A healthy organization is one that has a strong sense of its own identity and mission, plus the capacity to adapt readily and constructively to change. This type of organization exhibits independence, optimism, interdependence, and a high degree of responsibility.
The Customer is the person who is requesting and paying for something from the
service provider. Satisfaction is the act of meeting or exceeded a want. Customer satisfaction is the act of meeting or exceeding the expectations of the person who is paying for the product or service. If we lived in a perfect world, all customers would be delighted with the service they receive. Since we don’t live in a perfect world, we have created the MMS Customer Satisfaction Program. In our Customer Satisfaction Training participants will learn:
- Expectations and the meaning of excellence
- What gets in the way of outstanding Customer service
- Who is the employee and what he is looking for
- Building the Bridge between Customer Satisfaction and Employee Well-Being
- What exactly is required to serve the customer
- What employees need to deliver legendary customer service… creating Moments that Matter so that your customers will never forget!
- Everything you need to deliver outstanding, legendary customer service.
Also available in Virtual Training 24/7 go to www.mmsvt.com
Management Development Courses
Content-driven programs that teach specific skills, enhance abilities, and provide a framework for continuing professional education.
|Consultative Sales||Goal Setting|
|Interviewing Skills||Leadership Skills|
|Performance Appraisal||Presentation Skills|
|Termination and Exit Interview||Women in Leadership|
|Working in Harmony||Legendary Customer Service|
|Coaching Skills||Goal Setting|
|Client Communication||Performance Coaching|
|How to Run Successful Meetings||Purpose Coaching|